The Living Garden Co. is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights under UK data protection law — including the UK GDPR and the Data Protection Act 2018.

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What information we collect

We collect information you give us directly, including:

• Your name, email address and telephone number when you contact us

• Details about your garden and the services you’re interested in

• Any other information you choose to share in correspondence

We also collect limited technical information automatically when you visit our website — including your IP address, browser type and pages visited. This is collected by Wix (our website platform) and used solely for security and performance purposes.

How we use your information

We use your personal information to:

• Respond to your enquiry and provide the services you’ve requested

• Arrange garden visits, consultations and follow-up communications

• Send you information about our services where you’ve asked us to

• Comply with our legal obligations

We will never sell your personal information to third parties, and we will never use your details for unsolicited marketing without your explicit consent.

Our legal basis for processing

• Contract — to fulfil services you’ve requested from us

• Legitimate interests — to respond to enquiries and manage our business

• Consent — where you’ve opted in to hear from us

• Legal obligation — where the law requires us to retain certain records

Who we share your information with

We share your information only where necessary:

• Wix.com, our website platform, which processes data on our behalf

• Google services 

• Professional advisers (solicitor, accountant) where legally required

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

How long we keep your information

We keep your contact details and correspondence for up to 3 years after our last interaction, or as long as required for legal or accounting purposes. You can ask us to delete your information at any time.

Your rights

Under UK GDPR you have the right to:

• Access the personal information we hold about you

• Correct any inaccurate information

• Request deletion of your information (“right to be forgotten”)

• Object to or restrict how we process your information

• Receive your information in a portable format

• Withdraw consent at any time where consent is our legal basis

To exercise any of these rights, email us at livinggardencompany@gmail.com. We will respond within one month.

If you’re unhappy with how we’ve handled your data, you have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

Cookies

Our website uses cookies — small text files stored on your device — to make the site work properly and to understand how visitors use it. Wix manages cookie consent on our behalf. You can control cookies through your browser settings at any time.

Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date.